"Families have to notify us as soon as there is a problem, that way there is a record and we can step in to help,” Jenkins said.
She said landlords are given time to get units up to standard before the authority can decide to move families elsewhere.
One tenant thinks the apartments are falling apart.
"A lot of these people are between a rock and a hard spot,” said Harold Greer, 56, a tenant at Silverwood. "They don’t want to complain too much because they have no place else to go.”
Greer and his wife moved to the complex in April. A roof leak caused their ceiling to collapse shortly thereafter. After complaints to management, the couple called city building inspectors, who said the apartment was unlivable. Management moved the Greers to another apartment in May.
Another tenant, who wished to remain anonymous, said she calls management daily about a large leak in her ceiling. When it rains, bowls and buckets are placed on the floor to collect water, the tenant said.
Nearby, Kiasha Lofton also has a hole in her ceiling that gives a view of the water damaged pipes and wood above her apartment. The same spot has been covered and concealed multiple times with mismatched white paints and wall board.
She said she just wants the problem fixed.
An inspection report from May states management said they were aware of the leaks and need for roof repairs, but they are waiting until the owner decides what to do.
City inspectors and Oklahoma Housing Finance Agency officials said they need feedback so they can respond to complaints and help tenants and landlords resolve them.
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